Why Are So Many Zappos Employees Leaving?

Why are so many employees leaving? Backtrack to 2013: Tony Hsieh, Zappos’s CEO, started promoting a new management structure called holacracy. It’s a setup that’s supposed to encourage collaboration by eliminating workplace hierarchy—meaning no more titles and no more bosses. The system instead asks workers to track all strategy decisions and their outcomes in a web-based app called Glass Frog. Roger Hodge, writing in The New Republic, called it “a radical experiment … to end the office workplace as we know it.”

I’ve been saying it for years: absolutely no hierarchy at the workplace is doomed to fail. You need some basic structure or you’ll end up in a situation where nothing gets done.